Support

Q: How do I place a custom order?

A: Visit our website and select the product you'd like to customize. Follow the step-by-step ordering process, which includes options for uploading your photos and providing customization details before adding the 1 0f 1 products to your cart.

Q: Can I see a preview of my customized product before it's produced?

A: Absolutely! You can request a mock-up during the ordering process. We'll send you a preview to ensure it meets your expectations before finalizing the design.

Q: What type of photos work best for customization?

A: High-resolution images with clear details and good lighting work best for optimal customization. If you have specific questions about your photos, feel free to reach out to our support team at orders@piccouture.com, use your order number on the subject line.

Q: How long does it take to receive my custom product?

A: The production time typically takes 2-4 business days, and shipping takes an additional 5-7 business days. You'll receive a confirmation email with tracking information once your order is on its way.

Q: What materials are used for your custom products?

A: The materials vary based on the product type. Detailed information about materials is provided on each product page on our website.

Q: Is there a limit to the number of photos I can include on a single product?

A: The number of photos allowed depends on the product. Please check the product description for specific details. If you have specific requests, reach out to our support team. *If you want to use more than 4-8 photos the images will be smaller.

Q: Can I include a personal message on the product?

A: Absolutely! You can include a personal message during the ordering process. Just be mindful of the product type to ensure the message fits well in terms of size and length.

Q: What if I encounter issues or have questions during the ordering process?

A: We're here to help! Reach out to our customer support team at orders@picouture.com for assistance with any questions or concerns you may have.

Q: Are these custom products suitable for gifts?

A: Absolutely! Our custom products make for perfect and thoughtful gifts. You can even include special messages or dates to make them extra meaningful.

Q: How do I join The Designers Haven Collection?

A: Send a email to orders@picouture.com and add the subject Designer Haven. We will send you the details for adding your product design to our site and earn a commission per sale.